#1
Outstanding Education & Training Experiences
Every single linguist on our team has an undergraduate degree. Most of these degrees are focused on language and linguistics. However, that is not just it. We require that linguists have postgraduate education. The majority of our linguists have master’s degrees and many also have doctorate degrees. We also accept rigorous interpreter training & certificates (such as accredited 40 hour medical & legal interpreter courses) as part of this requirement. Our linguists are educated and up for whatever task you might need.
#2
15+ Year of Experience on Average
Our linguists are not only educated but also extremely experienced. On average, our linguists have more than 15 years of experience in the language service field and have held top positions with other leading language service companies. When you communicate with one of our interpreters, rest assure that you are getting someone who is a professional with years if not decades of experience behind them.
#3
We Value Your Time
We understand that every single second of your time is valuable and for that reason, we connect you to telephonic interpreters quickly (under 15 seconds for more than 90% of our calls). However, if we are not able to connect you with an interpreter in less than 60 seconds, we will provide you a full refund of that call.
Note: Only available for Spanish, Arabic, Mandarin Chinese, Russian & Vietnamese; to claim a refund, please email OPI@lumos-ls.com with the call date, approximate time of the call, client ID & any other concerns.
#4
1-Year Money Back Guarantee
We take a lot of pride in our service and its quality. For this reason, we automatically offer a one-year money-back guarantee on every service that we provide. If for some reason you are not satisfied with the quality of a service and we are to blame, we will provide you with a full refund for the cost of that specific service. If you are not satisfied with a service but there is no fault on our part, we will also be happy to work with you to resolve any problems or provide a partial refund.
#5
Our Company is a Family
We are proud to be a company that works with clients, employees, and vendors to create a community that feels like family. We understand the needs of each individual and organization and combine all of those needs to build a community that extends far beyond our business. We offer good rates and amazing customer service to our clients. For our linguists, we pay well above the industry standard and treat each individual as an indispensable part of our team.